Return Policy | Taste of Homeland

RETURN & EXCHANGE POLICY

Last updated: August 24, 2026

Thank you for shopping at Taste of Homeland. We carefully select, store, and prepare our products to provide our customers with quality groceries and food.

CHANGE-OF-MIND RETURNS

Because we sell food and other sensitive products, we cannot accept returns or exchanges simply because a customer has changed their mind.

For health and food-safety reasons, the following products are final sale unless they are defective, damaged, spoiled, recalled, incorrectly supplied, or otherwise fail to meet reasonable quality expectations:

• Refrigerated and frozen products
• Fresh, prepared, deli, bakery, and Hot Table foods
• Perishable products
• Opened food or beverage products
• Products requiring temperature-controlled storage
• Personal-care, hygiene, and clearance items

PRODUCT QUALITY PROBLEMS

Please contact us as soon as possible if a product is damaged, leaking, spoiled, unsafe, expired when purchased, defective, incorrectly supplied, missing from your order, or significantly different from its description.

For refrigerated, frozen, fresh, deli, bakery, and prepared foods, please report the problem within 24 hours of purchase, pickup, or delivery whenever possible.

For shelf-stable groceries and non-food products, please report the problem within 5 days whenever possible.

Please keep the product, packaging, and receipt until we have reviewed your request. For delivery and online orders, we may ask for photographs showing the product, packaging, expiry date, lot number, or damage.

AVAILABLE RESOLUTIONS

After reviewing the circumstances, Taste of Homeland may offer an appropriate resolution, including replacement, exchange, store credit, a partial refund, or a full refund.

The appropriate resolution will depend on the product, the nature of the problem, and the circumstances of the purchase.

Approved refunds will normally be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.

ONLINE ORDERS, DELIVERY, AND PICKUP

Orders may be cancelled before they have been prepared. Once preparation has started, cancellation may not be possible, particularly for fresh, frozen, refrigerated, deli, bakery, prepared, or special-order products.

Customers should check their orders promptly after delivery or pickup.

If an item is missing, damaged, spoiled, or incorrectly supplied, please contact us as soon as possible and provide the order number and supporting photographs when available.

Delivery and service fees are generally non-refundable. However, we will review these charges when the problem resulted from an error by Taste of Homeland or its delivery service.

SUBSTITUTIONS

If a customer approved product substitutions during checkout, an approved substituted item is not eligible for return solely because it is different from the originally selected item.

If an unapproved or incorrect substitution was supplied, please contact us so that we can correct the problem.

RETURN COSTS

Customers are responsible for return or shipping costs when a voluntary return is approved for a product that is not defective or incorrectly supplied.

Taste of Homeland will not require the customer to pay return costs when the return is caused by a store error or an eligible damaged, defective, or incorrectly supplied product.

RECALLED PRODUCTS

Products subject to an official recall will be handled according to the recall instructions issued by the manufacturer or the appropriate Canadian authority. Customers should not consume a recalled product.

PROOF OF PURCHASE

A Taste of Homeland receipt or online order confirmation may be required. If the original receipt is unavailable, we will attempt to verify the purchase using other available information, but approval cannot be guaranteed.

YOUR CONSUMER RIGHTS

This policy applies in addition to any rights and remedies available under applicable Canadian and New Brunswick consumer-protection laws. Nothing in this policy is intended to exclude, restrict, or replace rights that cannot legally be limited.

For questions or assistance with a product, return, exchange, or refund, please contact:

Taste of Homeland
122 Shediac Road
Moncton, New Brunswick E1A 2R9

Phone: 506-324-3842
Email: sales@tasteofhomeland.store

Please include your name, purchase or order date, receipt or order number, product name, and a short description of the problem.